Terms

Provider and scope

CookieROAS is provided by WSV Commerce B.V. and is intended for business use by webshops and their authorised service providers.

These terms apply when they have been made available and incorporated before or when the contract is concluded. Viewing the website, submitting an enquiry or having an existing account does not constitute acceptance of new terms. Written agreements about a specific assignment take precedence over general arrangements, to the extent permitted by law.

What the service does

CookieROAS helps supplement purchase measurements with available webshop information and shows dispatch status and recorded consent per order. The features that can be connected depend on the webshop, available integrations, settings and consent signals.

We make reasonable efforts to operate the service carefully. We do not guarantee a particular number of recovered conversions, complete recording of all purchases, extra revenue or a higher ROAS. More measured purchases do not automatically mean additional sales. The advertising platform decides how it processes data and attributes conversions to campaigns.

A status such as sent confirms the described dispatch step; it is not a general guarantee of receipt, attribution or processing in every dashboard. Unknown and failed steps remain separate statuses.

Free, Pro and add-ons

The proposed Free plan includes one webshop with one available advertising channel of your choice and 7 days of visible order history. Pro includes one webshop with all advertising integrations available for that webshop, 90 days of visible order history and email support. The quality of available purchase enrichment and consent visibility does not depend on order volume.

Related country domains belonging to the same webshop are covered by one subscription. Multiple accounts on the same advertising platform count commercially as one channel. The technical ability to connect those accounts is agreed in advance. For multiple independent webshops or different clients, we provide a Multi-shop or Agency offer.

Monitoring is an optional paid add-on. Setup assistance is a separate, one-off service. Custom work and other activities are only carried out after agreeing on scope and price. The pricing page contains indicative prices; a request is not an order and does not activate a paid subscription.

Pricing and payment

The service has no per-order charge. For exceptional technical usage, we discuss appropriate arrangements in advance. This does not lead to automatic, unannounced surcharges or an implicit upgrade from Free to Pro.

Prices for paid services exclude VAT unless stated otherwise. Paid subscriptions are billed monthly. The start date, payment method and payment deadline are agreed in the order confirmation beforehand. Setup assistance and custom work are confirmed separately.

Changes to an ongoing paid subscription are communicated in advance. A new price is not applied retroactively. You can cancel before a change you do not wish to accept takes effect, subject to the monthly term described below.

Term and cancellation

Pro and the monitoring add-on can be cancelled monthly, with no annual commitment. A paid subscription month runs from the agreed start date. Cancellation takes effect at the end of the current paid month if we receive it before that point.

You can cancel by emailing info@cookieroas.eu, stating the organisation, webshop and subscription or add-on you want to end. We confirm the end date. A separate monitoring add-on can be cancelled independently.

At termination, we agree which processing and access will stop and how any data transfer and deletion will be handled. The data processing agreement and agreed instructions govern return, deletion and legal exceptions; our own account administration is covered by the privacy notice. A shorter visible order history is not proof of complete deletion.

Your responsibilities

• You are authorised to connect the webshop, domains and advertising accounts, and provide accurate configuration and contact details.
• You provide visitors with the necessary information, establish valid legal bases and obtain required consent. CookieROAS does not replace a cookie banner, legal advice or an assessment of your processing.
• You do not share passwords, and you secure accounts and access credentials. You only grant access to authorised people.
• You do not use the service for unauthorised access, deception, unlawful tracking or bypassing configured privacy choices.
• You provide no more personal data than the agreed feature requires, and report suspected misuse or security incidents.

A paid subscription does not grant consent to collect personal data or send it to advertising platforms. Consent and account authorisations remain separate requirements for the relevant processing.

Monitoring and support

Monitoring checks the configured measurement steps using available information. It does not guarantee that every problem is detected immediately, every notification arrives or an issue is resolved automatically. Email notifications require enabled and correctly configured delivery.

The scope of setup assistance and support is confirmed in advance. Without a separate agreement, there is no guaranteed response time, 24/7 support or availability percentage.

Personal data and ownership

You retain your rights to the data you provide. You only grant us the permissions necessary to perform the agreed service. Rights to the CookieROAS software and documentation remain with their owner. You receive access for the agreed use; a subscription does not transfer ownership of the software.

Where we process personal data on behalf of a webshop, a data processing agreement must be concluded covering the relevant data categories, instructions, subprocessors, security and deletion arrangements. The privacy and data page provides an explanation and does not replace that agreement.

Disruptions, damage and complaints

Operation may be affected by maintenance, browsers, settings, incomplete information or changes and outages at external platforms. We investigate reported problems within the agreed scope of service and inform you about known limitations relevant to your integration.

For a complaint or suspected damage, contact info@cookieroas.eu. Describe the problem and the relevant webshop without including unnecessary personal data or access tokens.

This document introduces no separate limitation of statutory liability. Additional liability arrangements apply only where expressly agreed and lawful. Mandatory legal rights and obligations continue to apply.

Contract documents and changes

The order confirmation specifies the agreed connection, price and services. Processing on the webshop’s behalf is subject to the separately agreed data processing agreement, with annexes on data, retention and suppliers. A website update does not amend an existing agreement without the applicable change procedure.

Save the agreed version before contracting. You can print this page or save it as PDF. Mandatory rights and obligations remain applicable.